Refund & Cancellation Policy

Last Updated: [03-09-26]

This Refund & Cancellation Policy applies to course enquiries, admissions, bookings and payments made in connection with the Lakmé Academy Chennai centres located at Anna Nagar, Adyar and T. Nagar, operated/managed by ARVM Enterprises Private Limited.

We encourage students and/or their parents or guardians to carefully review the course details, fees, duration, schedule, eligibility and applicable admission terms before making a payment.

1. About Us

ARVM Enterprises Private Limited

CIN: U52609TN2017PTC114011
GSTIN: 33AAPCA0659R1Z2

Registered Office:
14-52B, Pottakuzhi,
Vilavancode, Kanniyakumari,
Tamil Nadu – 629157, India

Email: lakmeacademychennai21@gmail.com
Phone: +91 96000 04428

This website represents the Chennai centres of Lakmé Academy Powered By Aptech located at Anna Nagar, Adyar and T. Nagar.

2. Course Enquiry and Payment

Submitting an enquiry through the website does not require any payment and does not constitute admission.

Where a student makes a payment towards a course, admission, registration, booking or any other service, the applicable payment terms will be communicated before or at the time of payment.

Students are advised to confirm the following before making payment:

• Course name

• Course duration

• Applicable fees

• Centre location

• Batch and schedule

• Admission requirements

• Certification details, where applicable

• Cancellation and refund conditions

3. Cancellation Before Course Commencement

If a student wishes to cancel their admission or course booking before the commencement of the course, the student should submit a cancellation request to the relevant centre as soon as possible.

Any refund, if applicable, will be considered in accordance with:

• The applicable admission terms

• The payment terms communicated at the time of enrolment

• The nature and timing of the cancellation

• Any applicable administrative or processing charges

• Applicable laws and regulations

The exact refund amount, where applicable, will be communicated to the student by the relevant centre.

4. Cancellation After Course Commencement

Once training has commenced, cancellation and refund requests may be subject to additional conditions.

Refund eligibility may depend on factors including:

• Whether the course has commenced

• The portion of the course already completed

• Training or educational services already provided

• Materials or resources already supplied

• Administrative or other applicable charges

• The specific terms agreed upon at the time of admission

A refund is therefore not automatically available solely because a student chooses to discontinue a course after commencement.

Students should contact the relevant centre for evaluation of their individual request.

5. Non-Refundable Amounts

Certain amounts may be non-refundable where this has been clearly communicated to the student before payment and is permitted under applicable law.

This may include, where applicable:

• Registration charges

• Application or administrative charges

• Charges for services already provided

• Costs of materials or resources already supplied

• Other charges specifically identified as non-refundable before payment

Any non-refundable component will be communicated to the student as part of the applicable admission or payment terms.

6. Course Transfer or Batch Change

Where permitted, a student may request a change of:

• Course

• Batch

• Training schedule

• Centre

Such requests are subject to availability and approval by the relevant centre.

A course or batch transfer is not guaranteed and may be subject to applicable administrative conditions or fee adjustments.

7. Centre or Batch Changes

In certain circumstances, a course schedule, batch, trainer or other operational arrangements may need to be changed.

Where reasonably possible, the relevant centre will communicate significant changes to affected students.

Changes to a batch or schedule do not automatically create a right to a refund unless applicable under the relevant admission terms or law.

8. Cancellation by the Academy

In exceptional circumstances, a course, batch or training programme may need to be cancelled, postponed or rescheduled.

If the academy cancels a programme and an alternative arrangement cannot reasonably be provided, the applicable refund or alternative arrangement will be communicated to the affected student in accordance with the applicable terms and law.

9. Refund Request Procedure

To request a refund, cancellation or other payment-related resolution, please contact the relevant centre or email us at:

Email: lakmeacademychennai21@gmail.com
Phone: +91 96000 04428

The request should include:

• Student’s full name

• Registered mobile number

• Email address

• Course name

• Centre

• Date of payment

• Payment/transaction reference, if available

• Reason for cancellation or refund request

Additional information or documents may be requested where necessary to verify the payment and process the request.

10. Refund Processing

Where a refund is approved, it will generally be processed through the applicable payment method or another appropriate method communicated to the student.

The time taken for the amount to reflect in the student’s bank account or payment account may depend on the payment provider or banking institution.

The academy is not responsible for delays caused solely by banks, payment gateways or other third-party payment service providers.

11. Duplicate or Incorrect Payments

If you believe that you have made:

• A duplicate payment

• An incorrect payment

• A payment for an incorrect course

• A payment in error

please contact us as soon as possible with the transaction details.

We will review the transaction and take appropriate action based on the circumstances and applicable terms.

12. Failed Transactions

If money has been debited from your account but the payment is not reflected in our records, please contact us with the relevant transaction details.

We may verify the transaction with the applicable payment gateway or financial institution before processing any adjustment or refund.

13. Promotional Offers and Discounts

Special offers, discounts, scholarships or promotional pricing may be subject to separate terms and conditions.

Unless specifically stated otherwise, promotional benefits cannot automatically be exchanged for cash or combined with other offers.

The terms applicable to a particular offer will be communicated at the time of the offer.

14. No Refund for Non-Attendance

Failure to attend classes or training sessions does not automatically constitute a cancellation of the course.

Students who are unable to attend should contact the relevant centre as soon as possible to discuss the available options.

Any adjustment, batch transfer or refund will be subject to the applicable course and admission terms.

15. Changes to the Refund Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our courses, payment processes, business practices or applicable legal requirements.

The latest version will be published on this page with the revised Last Updated date.

16. Contact Us

For refund, cancellation or payment-related enquiries, please contact:

ARVM Enterprises Private Limited

CIN: U52609TN2017PTC114011
GSTIN: 33AAPCA0659R1Z2

Registered Office:
14-52B, Pottakuzhi,
Vilavancode, Kanniyakumari,
Tamil Nadu – 629157, India

Email: lakmeacademychennai21@gmail.com
Phone: +91 96000 04428

Anna Nagar Centre

W-126, Siva Shakthi Towers,
2nd Floor, Above Nallas Appakadai,
3rd Avenue, Anna Nagar,
Chennai – 600040

Phone: +91 73388 84428 / +91 96000 04428

T. Nagar Centre

2, 42, 1st Floor, Thirumalai Pillai Road,
Near Benz Park Hotel, T. Nagar,
Chennai – 600017, Tamil Nadu, India

Phone: +91 73058 43292 / +91 78138 06807

Adyar Centre

44/8, 1st Floor, Shree Krishna Enclave,
Gandhi Nagar 1st Main Road,
Adyar, Chennai – 600020, India

Phone: +91 89396 49322

Important Note for Website Administrator

Before publishing this policy, ARVM Enterprises Private Limited should confirm the actual commercial refund rules—especially:

• Whether registration/admission fees are refundable

• Whether course fees are refundable after commencement

• Cancellation deadline

• Any applicable cancellation/administrative charges

• Whether course transfers are allowed

• Refund processing timeline

• Rules for promotional/discounted fees

These should be inserted into the policy rather than using made-up percentages or fixed deadlines.